Shipping policy

If you are seeking to request to return an order, the following actions must occur:

If you purchase items online or as a gift for someone else, we offer a 7-day return policy, which means you have 7 days after receiving your item to request an exchange or store credit. We will base the 7 days by the arrival date of the shipment via postal service tracking number.

PLEASE NOTE:

WE DO NOT OFFER RETURN LABELS. Here is why:

We offer so many items at a discounted price. We always have a sale collection active. We even offer using the code FREESHIP for orders $75+ online. We also do not mark up our items as high as other boutiques - not to undercut their business, but because our primary business is formalwear, the boutique is an in house addition we have solely for our customers to use the points earned from formalwear and get everyday items at low price. We keep our prices fair and honest, so a “price mark up buffer” to offer return labels & freebie gifts isn’t feasible due to the margin we try to keep our items priced within.

If you purchase items in store, we do not offer any sort of return or store credit as the opportunity to try on for fit, size, comfort, and color is given. If you purchase the item in store for a third party or if you buy a gift, the person who it was intended for has to initiate the return for the exchange or store credit. 

To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If an item or items are returned to JGB worn, damaged, or not in it’s original condition, the items will be returned at the customers expense and no exchange or store credit will be issued.

To start a return for an exchange or store credit, you can contact us at shopmckenziejades@gmail.com by putting put “Jade Girl Boutique Return” in the subject line. If your return is accepted, we will proceed by issuing the exchange or store credit, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and we will not ship your items back on our expense. 

You can always contact us for any return question at shopmckenziejades@gmail.com or give us a call during business hours at (704) 788-4696.